![]() It is about 1/16” thick and can fit under most doorways. What is Vintage Vinyl® made of? Vintage Vinyl© floorcloths are made with two-ply vinyl that has a latex padded backing. The Artisanry Collection can only be customized in proportionate size changes. Be sure to show your clients! Which vinyl collection can be customized? The Classic Collection in many cases can be customized, but the WILLIAMSBURG and Morris & Co. These must be approved in writing before your order can enter production. Will I be able to review images of my custom items? Yes, image proofs of all customized items will be sent to your primary email address. What is the return policy for custom vinyl or artwork? We do not accept returns for custom merchandise. Photographs of the defective item, along with item number and invoice number must be submitted to for review. What is the procedure for submitting a claim for a manufacturer's defect? All claims must be submitted within five days of receiving the merchandise. Customers are responsible for shipping items back in proper packaging, and in unused, re-salable condition. If the return is authorized by our returns team, there will be a 20% restocking fee. Some special exceptions may be granted depending on each case. What is the return policy for undamaged merchandise? In general, since all orders are produced to order and we do not stock items, we do not accept returns. Please review the confirmation thoroughly to prevent any mistakes. Will I receive an order confirmation? Yes, an order confirmation will be sent to your primary email address for every order. You may only add or change items one time per order to prevent potential errors. Can I add on to or change an order after it is placed? You may add on to or change an order at any time up to two weeks prior to your estimated ship date. All shipping charges are charged on the day the order ships. All other orders will be charged once they enter production. When will my card be charged? During checkout for website orders you have the option of being charged immediately OR you may choose to wait until production starts. After five attempts to contact you for payment, a cancellation notice will be sent and your order will be canceled one week later. When do I provide payment information? Please provide payment info at the time you place your order to prevent any delays. If a rush order is canceled, the rush fee will still be charged. For orders over $300, the fee is 3.5% of the total. What is the fee to place a rush on an order? There is a $10 fee for orders under $300. Due to the need for our graphics team to generate proofs and obtain approval from customers, we are unable to rush custom orders. If a rush order is canceled, the rush fee will still be charged.***Not available for items made with acrylic or mdf.*** Can orders for custom vinyl or artwork be rushed? No. Please call or email to check availability. What is the lead time for rush orders? When available the rush lead time is two weeks. Drop ship orders do not need to meet our order minimum requirements. No invoice information is included in the shipment. Can orders be drop shipped, and is there a fee? Yes, we can drop ship orders directly to customers with a $6 fee per order + normal shipping costs. ![]() *** What is the lead time for Quick Ship items? Six business days. ***Please note, due to frame moulding supply chain issues some artwork orders can be delayed depending on current stock. This is subject to change according to production volume. What is the lead time for framed artwork? Six weeks. What is the lead time for Vintage Vinyl®? Four weeks. Please be aware that ship dates are not guaranteed and everything is made to order. ![]() What is the estimated ship date for my order? All order confirmations include an estimated ship date. See Quick Ship pages for available options. How do I place a Quick Ship order? Quick Ship orders can be placed via phone, email, or fax. Email: - for all orders and inquiries.When payment is received immediately and there are no other delays. Website orders are given the highest priority ![]() How do I contact you, or place an order? Whatever is easiest for you! Website and emailed orders are preferred. Can I have each item individually labeled within my shipment? Yes, when individual item labeling is requested there is a $5 fee. These feesĭo not apply to orders that qualify for free freight shipping. Are there additonal shipping fees? When required there is a pallet fee ($5) or create fee ($15). What is the reorder minimum? $150 What is the under minimum fee? $5 How much must an order be to qualify for free shipping? $2,500 or more. What is the opening order minimum? $600 for stocking dealers. ![]()
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